Every once in awhile, just when things are running very smoothly, along comes a buyer who, after purchasing one or even more items, upon receiving their order has a sudden case of Buyer's Remorse. Maybe they simply changed their mind & don't want to admit it. Perhaps they decided they really shouldn't have spent any money and feel guilty. Or in some, unfortunate cases, the buyer in question decides they are going to try to see if they can successfully pull a scam or con the Seller into either getting more money or even something for nothing.
Sellers must at all cost remain Professional, Calm & Courteous. If one acts in haste & is not extremely careful with handling a buyer as described above, you have more to lose. Sellers have the right to legally refuse to reimburse any & all Shipping & Handling Fees. There is no single mail order catalog and/or mail order company that will issue a refund for Shipping & Handling Fees. Some companies but this is rare, will ship a credit item & absorb the S&H Fees. But none of them will ever absorb S&H for an item or items to be returned to them. Especially if the description of said item is worded clearly & carefully.
I often wonder how many Buyers even bother to read Sellers' entire policies regarding returns and exchanges. And Sellers must be very clear & concise as to exactly how their policies are worded. Honesty in all business dealings is very important. Honest Sellers as well as Honest Buyers will maintain a sterling reputation. Once a Seller or Buyer is dishonest, word travels quickly.
Sellers do not allow a Buyer to bully you or make demands. Stand firm, hold your ground, especially if you suspect that a Buyer is less than honest.
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